
Business Analyst I
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
The Analyst will deliver analysis of operational performance in order to support performance improvements. The Analyst will assess processes that have an impact on key operational metrics and customer satisfaction scores. The Analyst will be part of a team that works alongside stakeholders to interpret performance trends, determine root causes and design/help implement performance improvement efforts.
Responsibilities:
- Reviews operational metric results and customer satisfaction results on daily/weekly/monthly basis to identify trends in performance
- Utilizes tools such as Excel, cross-tabs, Power BI (advanced), Tableau or other tools to analyze qualitative and quantitative data
- In-depth understanding of Power BI infrastructure, including security, data flows, integration, and performance optimization.
- Interprets the data to tell a story that answers business questions; looks for the so-what behind the numbers
- Effectively communicate analysis in a way that business stakeholders understand
- Proactively identifies performance gaps and analytic focus and manages deliverable schedules; meets delivery timelines
- Coordinates data collection, cleansing, and merging of data from separate streams
- Builds relationships with key stakeholders in Operations, quality, training, in order to understand processes and identify gaps that may be contributing to lower key metric results
- Facilitates and conducts root cause exercises, such as, but not limited to: slicing of data, transcript reviews, verbatim analysis, round tables, and process documentation
- Aids in developing, execution, and measuring operational changes that are expected to improve results
- Presents key insights, solution recommendations, business cases and action plans to internal/external stakeholders
- Consistently provides updates and progress of action plans and activities
Profile:
- Bachelor's degree graduate
- Experience in call center operations and / or business analytics
- Knowledge of advanced Power BI features like Power Query, DAX, and Power BI Service for creating automated reports.
- Strong problem-solving skills
- Project Management skills
- Ability to perform tasks with minimal guidance, manage timelines, and take ownership of projects.
- Good written and oral communication skills
- Partner with business stakeholders, technical teams, and leadership to understand their reporting needs and translate them into actionable Power BI dashboards and reports.
- Experience with statistical concepts and applications; knowledge of predictive modeling a plus
- Six Sigma training and green belt certification a plus
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Get notified for si​​​​​​​milar jobs
Failure!

Profile recommendations
Similar jobs
-
Business Analyst I
Location Philippines Category Client Relationship Management & Service Delivery ReqId 10900 Job Type Full-time regular
We are looking for a detail-oriented analyst to drive operational performance improvements through data analysis and stakeholder collaboration. Utilize your expertise in Power BI and project management to identify trends, present insights, and implement effective solutions that enhance customer satisfaction and key metrics. Join us in making a difference!
-
Business Operations Analyst II - Data Analytics
Location Pasay City, National Capital Region, Philippines Category Client Relationship Management & Service Delivery ReqId 11491 Job Type Full-time regular
Seeking a dynamic role where your data analytics expertise can drive impactful business decisions. Leverage your analytical skills to optimize operations and deliver actionable insights. Join a collaborative team dedicated to innovation and excellence in business performance. Your next career adventure awaits!
-
Accounting Services Analyst I
Location Pasay City, National Capital Region, Philippines Category Client Relationship Management & Service Delivery ReqId 12902 Job Type Full-time regular
We are looking for a detail-oriented professional with a college degree or equivalent experience to manage technical activities, solve standard problems, and contribute to projects. Responsibilities include verifying journal entries, assisting with audits, and ensuring adherence to standardized processes while collaborating effectively with stakeholders.
-
Accounting Services Analyst I
Location Pasay City, National Capital Region, Philippines Category Client Relationship Management & Service Delivery ReqId 13142 Job Type Full-time regular
Are you experienced in accounting and project management? Join a dynamic team where you will verify journal entries, assist with audits, and enhance process documentation. Utilize your problem-solving skills and business knowledge to drive quality efforts and collaborate with stakeholders in a supportive environment.
-
Accounting Services Analyst I
Location Pasay City, National Capital Region, Philippines Category Client Relationship Management & Service Delivery ReqId 14151 Job Type Full-time regular
Join a dynamic team where your analytical skills will shine! Contribute to essential projects, manage accounting processes, and support audits while enhancing your expertise. Embrace a culture that values individuality and offers opportunities for growth in a collaborative environment. Your impact starts here!
-
Accounting Services Analyst I
Location Pasay City, National Capital Region, Philippines Category Client Relationship Management & Service Delivery ReqId 13139 Job Type Full-time regular
We are looking for detail-oriented individuals with a strong understanding of accounting principles to manage journal entries, assist with audits, and ensure adherence to standardized processes. Ideal candidates will possess problem-solving skills, effective communication abilities, and a commitment to quality in a collaborative environment.
-
Accounting Services Analyst I
Location Pasay City, National Capital Region, Philippines Category Client Relationship Management & Service Delivery ReqId 13732 Job Type Full-time regular
We are looking for detail-oriented individuals to manage accounting tasks, assist with audits, and ensure adherence to standardized processes. Bring your analytical skills and problem-solving abilities to contribute to impactful projects while thriving in a supportive and inclusive environment. Join us to make a difference!
-
Accounting Services Analyst I
Location Pasay City, National Capital Region, Philippines Category Client Relationship Management & Service Delivery ReqId 14152 Job Type Full-time regular
Are you experienced in accounting and ready to make an impact? Join a dynamic team where you’ll manage projects, solve problems, and ensure accuracy in financial processes. Collaborate with stakeholders and contribute to quality efforts while developing your skills in a supportive environment.
-
Business Operations Analyst I
Location Philippines Category Client Relationship Management & Service Delivery ReqId 12893 Job Type Full-time regular
Are you looking for an opportunity to leverage your analytical skills and contribute to impactful projects? Ideal candidates will possess a college degree or equivalent experience, with strong problem-solving abilities and effective communication skills. Responsibilities include data collection, report generation, and operational support to facilitate decision-making.
Jobseekers also viewed
Why Conduent



Share job link
Our associates speak

I am #ConduentProud
Mexico

I am #ConduentProud
India

I am #ConduentProud
United States

I am #ConduentProud
United States

I am #ConduentProud
India

I am #ConduentProud
Mexico

I am #ConduentProud
India

I am #ConduentProud
United States

I am #ConduentProud
United States

I am #ConduentProud
India

I am #ConduentProud
Mexico
Lorem Ipsum

- Conduent only uses conduent.com for email communications
- Conduent will not request money or your banking or credit card information
- Conduent will not ask you to purchase equipment to start working
- Conduent will not ask you to meet at a location other than Conduent offices and select job fairs and hiring events