Is there part-time work available?

We only offer full-time opportunities. 
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Is there an overnight shift? 

We have varying shifts/ working hours, but they do not include overnight shifts currently.

Can I work overtime? 

​​​​​​​Overtime is voluntary and offered based on business needs.

Can I pick my own schedule?

Schedules will be assigned to you based on business needs.

Is it sales? 

• Technical Customer Service Advisor – there is no sales component in this role.
• Billing & Technical Service Advisor – there is no sales component in this role.
• Sales Advisor – sales support is a major part of this role.
• Services Advisor – sales could be part of the role but not significant.

Is it billing?

• Technical Customer Service Advisor – There is no billing component in this role.
• Billing & Technical Service Advisor – Yes, but technical components are added after 60-90 days in addition to billing. It will become less frequent once the technical skill set is added to the mix.
• Sales Advisor – There is no billing component in this role.
• Services Advisor – There are billing components in this role.

What does a day in the job look like?  

A day on the job looks like being at your desk answering customer phone calls and providing the necessary assistance, and periodically having meetings and/or trainings. 

This is a high-volume inbound call position, you should expect to be on calls for the entirety of your shift.

How hard is it to change my schedule in the future if something changes for me?

Schedules will change over time due to ever-changing customer demands. We do expect some level of flexibility from our employees. Conversely, if your availability changes, please discuss this with your immediate supervisor to see if there are any alternative options available.