Health & Welfare and
Defined Benefits roles

A career where you can grow

About the role

Human Capital Solutions team in India work on a wide variety of cases related to US Defined Benefits, US Health & Welfare , US Ben Admin, HR Shared Service & Payroll. Our team addresses queries related to retirement, pension eligibility, service calculations, payout estimates, payroll issues, pay adjustments, deductions, and others.

Is there part-time work available?

We only offer full time opportunities at this time.

Is there an overnight shift available?

This is a complete night shift process. with a fixed shift (5:30 PM - 3:00 AM).

Is there a transport facility?

We provide convenient two-way cab facilities for hassle-free employee transportation.

What is a team member responsible for?

You will be responsible for gatekeeping activities, reviewing and responding to participants, clients, and stakeholders through email or workforce tools.

What does this role entail?

In this role, you’ll work on processing US Health & Benefits enrollments and eligibility updates, perform basic pension (Defined Benefits) calculations, and maintain accurate participant data in benefits systems.

What will I do on a daily basis?

Handle tickets and email queries, conduct audits and quality checks, resolve discrepancies with carriers or internal teams, and support seasonal activities like Annual Enrollment and data cleanup.

What if I have booked a vacation during training?

Attendance is critical during training. You must graduate training to move into production. We cannot approve time off during training.

Work here, Grow here

We realize career growth just doesn't happen accidentally. We are intentional about helping you grow with Conduent. At Conduent, we’re committed to helping you grow.
From mentorship and learning tools to real opportunities for advancement, we’re here to support your growth every step of the way.

About the customer

What can you tell me about the client/clients?

Each associate will be mapped to one of your Human Capital Solutions Clients. They will be responsible for resolving queries/issues related to benefits/HR Payroll or learning in a timely manner by supporting participants to navigate their employment journey.

Associates speak

One of the things I love most about working here is the strong sense of community. There's a real focus on work-life balance, and the company actively encourages personal development alongside professional success.

Astha Sethi

I began my journey with Conduent as an Analyst in 2011, stepping into a world of possibilities and professional growth. Over the years, I’ve had the privilege of evolving within the organization, and today I’m proud to serve as a Business Analyst, contributing to impactful projects and strategic initiatives.

Vinod Oberoi

I have been with Conduent for over 4 years, and it has been an incredible journey of growth and development. The supportive environment and emphasis on continuous learning have enabled me to enhance my skills and take on new challenges. I'm grateful for the opportunities I've had to contribute to the team and advance my career.

Shiv Mishra

Career Opportunities

Is there room for advancement?

Yes, Conduent actively encourages employees to learn and grow within the organization.

How can I move up?

There are structured growth paths available for most of our Advisor positions. This will obviously depend on the individual’s performance whether they qualify to grow. Initially the growth will be into more technical advanced roles. From there, even more options are available such as supervisor, trainer and/or quality roles. Alternatively, we do allow internal mobility after 6 months.

How long do I need to wait before I can apply to a new position?

You may apply for a new position after being in your current role for at least 6 months and have a satisfactory performance evaluation.

Are there opportunities for advancement in other fields with other clients, including management?

Yes, there are opportunities for advancement. In fact, a lot of people who started where you are starting have been promoted to positions like recruiting, quality assurance and training. Management roles are available with good performance, knowledge of the position you will be managing, and time spent in your current and previous roles.