Welcome to Conduent Guide to onboarding new hires

Step 1: Sign your job offer

Electronically sign your offer letter within 24 hours of receiving. Note that the offer letter will otherwise expire.
Please ensure you check your email and spam folders so you don’t miss your offer letter!
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Step 2: Additional information required

Complete the "Additional Information" form.
Soon after the offer letter has been signed, you will receive an email to complete the “Additional Information Required" form. This form will expire if not completed promptly.

Make sure to complete this form using your legal name (as shown on your legal documents) and with current home address information.
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Step 3: Background check

A key step in the pre-onboarding process is the background check through our vendor partner, FirstAdvantage.

To avoid delays, complete all mandatory fields promptly. You can complete the background check on a computer, laptop, or mobile device—whichever is most convenient for you.

If your background check includes employment and education verification, be sure to provide complete and accurate details so First Advantage can conduct a thorough review. This will help prevent delays.
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Step 4: Journeys

In this step, there are 8 tasks assigned to you that need to be completed.

As always, please complete the assigned tasks as soon as practical. The tasks can be completed on a computer or any mobile device.

Please make sure to complete all the assigned tasks promptly (regardless of the due date).
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Step 5: New hire packet (Equifax)

The next step is to complete your New Hire Packet (through our vendor partner, Equifax). This takes a little bit of work, but we need all the information to ensure we get you set up correctly. All the tasks can be completed on a computer or any mobile device.
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Step 6: Virtual I-9

Almost there! This is the final step in the pre-onboarding journey.
Attend a virtual I-9 session. Joining instructions are provided via email and below is helpful information to prepare.
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Virtual I-9 verification quick links

See more
I-9 verification FAQs
Learn more
I-9 acceptable documents
Get list of acceptable documents

Congratulations!

You have completed the pre-onboarding journey and are one step closer to joining the Conduent team! We are thrilled to have you onboard.

Below are helpful tips to make your pre-onboarding experience as smooth and expedient as possible.

Helpful tips for a smoother pre-onboarding experience

Check your email inbox and your spam folders throughout the pre-onboarding journey. You will receive emails from several different (vendor) email addresses, and they may not all land in your preferred inbox.

Always use your legal name in all forms you complete throughout the entire process.
LandingPage--OnboardingImageTroubleshoot31
Basic troubleshooting
Follow the steps below if you experience technical challenges:
  • Delete cookies and cache. 
  • Close the internet browser. 
  • Open a new browser, preferably a different one. 
  • Try again. 
Correct address
Having your address information correct in the system, allows for faster processing so ensure the information is current and accurate. As a reminder,
  • Address Line 1 should include the street address (e.g., house number and street name). 
  • Address Line 2 is for any additional address details, such as apartment or suite numbers or building names.