A career where you can grow

What would I do in this role?

Technical Customer Service Advisor

Work hours

Technical Customer Service Advisor
7:00 am – 10:15 pm CST Monday – Sunday

40-hour work week, 5 days; flexibility to receive a schedule for any days and hours required.

Attendance is mandatory during training and the first 90 days of employment.

About the role

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Is there part-time work available?

We only offer full time opportunities at this time.

Is there an overnight shift available?

We have varying shifts / working hours, but they do not include overnight shifts at this time.

Are there chat positions open?

Chat positions are not available at this time, but if the opportunity becomes available, you can apply through our career site.

Can I pick my own schedule?

Schedules will be assigned to you based on business needs.

How many calls will I take in a day?

The number of calls you will take in a day varies from day to day. While we want to be mindful of average handling time, there is no set number of calls that you are required to take in a day. At times, calls will be continuous on a back-to-back basis.

Are the calls inbound or outbound?

You will only receive inbound calls until you progress to a Tier 2 line of business, where you can also complete outbound calls as a follow-up in some cases.

What does a day on the job look like?

A day on the job looks like being at your desk answering customer phone calls and providing necessary assistance, and periodically having meetings and/or trainings.

This is a high-volume inbound call position. You should expect to be on calls for the entirety of your shift.

How hard is it to change my schedule in the future?

Schedules will change over time due to ever-changing customer demands. We do expect some level of flexibility from our employees. Conversely, if your availability changes, please discuss this with your immediate supervisor to see if there are any alternative options available.

How long do I have to work weekends, holidays or late hours before I can get a better shift?

Schedules typically remain consistent unless one of the following happens: You move to a new line of business (which happens as you progress through the tiers), you complete a shift bid (which does not happen often), or if there is a business need requiring the change. In all of these situations, there is no guarantee you will be given a weekend off or an early schedule; however, the longer you are with the company, the better the chance you will have this opportunity at some point.

How hard is it to move up within the company?

Conduent encourages growth among our employees. We are always looking to help our employees get to the next level.

You are eligible to apply to other internal opportunities after 6 months of joining the company.

What if I have booked a vacation during training?

Attendance is critical during training. You must graduate training to move into production. We cannot approve time off during training.

As a member of the team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. You manage a high volume of incoming calls from customers while navigating through multiple systems.

A few of the questions you may receive as a Technical Customer Service Advisor are the following:

Why can’t I sign into my account?
My phone has been stolen...what can I do?
My device is unresponsive, how can I get it to power on?
What are my repair options?
I don’t recognize a charge on my account, can you assist me?
My gift card is not working, can you help me?

How would I help customers?

Listen to the following simulated calls to see how you can use your technical acumen to help our customers.

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How can I help you?

Listen as a caller needs technical help, resulting in a hard restart of her device.

Listen Now

How can I help you?

Listen as a caller is confused about how she was charged for a subscription she did not sign up to receive.

Listen now

About the customer

Is it one client or product?

There is one client that you will be placed under. You will be learning about multiple products under this client and will be expected to upskill when the client feels you are ready to do so.

What type of device will the customers be asking for help?

You will be assisting the customer with smart devices such as phones, tablets, headphones and/or computers.

A day in the life of a Technical Advisor

See what two of our associates have to say about a typical day as Technical Advisors at Conduent.

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Work here. Grow here.

We realize career growth just doesn't happen accidentally. We are intentional about helping you grow with Conduent. At Conduent, we’re committed to helping you grow. From mentorship and learning tools to real opportunities for advancement, we’re here to support your growth every step of the way.

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Career Opportunities

Is there room for advancement?

Yes, Conduent actively encourages employees to learn and grow within the organization.

How can I move up?

There are structured growth paths available for most of our Advisor positions. This will obviously depend on the individual’s performance whether they qualify to grow. Initially the growth will be into more technical advanced roles. From there, even more options are available such as supervisor, trainer and/or quality roles. Alternatively, we do allow internal mobility after 6 months.

How long do I need to wait before I can apply to a new position?

You may apply for a new position after being in your current role for at least 6 months and have a satisfactory performance evaluation.

Are there opportunities for advancement in other fields with other clients, including management?

Yes, there are opportunities for advancement. In fact, a lot of people who started where you are starting have been promoted to positions like recruiting, quality assurance and training. Management roles are available with good performance, knowledge of the position you will be managing, and time spent in your current and previous roles.