Benefits Call Center Representative

Thrive and grow

What would I do in this role?

As a member of the team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. You manage a high volume of incoming calls from customers while navigating through multiple systems.

A few of the questions you may receive as a Benefit Call Center Representative are the following:

Can you tell me what my medical options are for the next year?
How much will my dental plan be?
What levels of life insurance coverage can I get and what is the cost?
What is the maximum I can contribute to my FSA or HSA in the next year?
Will my retiree coverage change?
Can you help me enroll in coverage for the next year?
Can you help me add a dependent to my coverage?

About the role

Is there part-time work available?

We only offer full time opportunities at this time.

Is there an overnight shift available?

We have varying shifts / working hours, but they do not include overnight shifts at this time.

Are there chat positions open?

Chat positions are not available at this time, but if the opportunity becomes available, you can apply through our career site.

Can I pick my own schedule?

Schedules will be assigned to you based on business needs.

How many calls will I take in a day?

The number of calls you will take in a day varies from day to day. While we want to be mindful of average handling time, there is no set number of calls that you are required to take in a day. At times, calls will be continuous on a back-to-back basis.

Are the calls inbound or outbound?

You will receive both inbound and make outbound calls.

What does a day on the job look like?

A day on the job looks like being at your desk answering customer phone calls and providing necessary assistance, and periodically having meetings and/or trainings.

This is a high volume position. You can expect to be on the phone the entireity of your shift.

How hard is it to move up within the company?

Conduent encourages growth among our employees. We are always looking to help our employees get to the next level.

You are eligible to apply to other internal opportunities after 6 months of joining the company.

What if I have booked a vacation during training?

Attendance is critical during training. You must graduate training to move into production. We cannot approve time off during training.

A day in the life

Watch and learn what to expect from day to day in the role.

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Work hours

Training: Monday – Friday, 8:30 am to 5:30 pm  Eastern Time

Production: Monday - Friday 8 am to 9 pm Eastern Time  

Weekends off!

Some overtime may be required.

Attendance is mandatory during training and the first 90 days of employment.

About the customer

What can you tell me about the client/clients?

You will support our clients benefit enrollment periods. You will answer their clients questions on healthcare benefits, retirement benefits and any additonal employee perks.

Work here. Grow here.

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Career opportunities

Is there room for advancement?

Yes, Conduent actively encourages employees to learn and grow within the organization.

How can I move up?

There are structured growth paths available for most of our Advisor positions. This will obviously depend on the individual’s performance whether they qualify to grow. Initially the growth will be into more technical advanced roles. From there, even more options are available such as supervisor, trainer and/or quality roles. Alternatively, we do allow internal mobility after 6 months.

How long do I need to wait before I can apply to a new position?

You may apply for a new position after being in your current role for at least 6 months and have a satisfactory performance evaluation.

Are there opportunities for advancement in other fields with other clients, including management?

Yes, there are opportunities for advancement. In fact, a lot of people who started where you are starting have been promoted to positions like recruiting, quality assurance and training. Management roles are available with good performance, knowledge of the position you will be managing, and time spent in your current and previous roles.