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Benefits Call Center Representative
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Benefits Call Center Representative
Pay rate $15 per hour during training and $16 per hour in production
Onsite– Chesapeake, VA
Training Duration: 4 Weeks
Training Schedule: Monday - Friday 8:30 AM-5:00 PM EST
Production Schedule: Monday-Friday 8:30 AM-5:00 PM EST and/or 9:00 AM- 5:30 PM.
Weekends Off!
Some overtime may be required.
Plenty of growth opportunities!
Health benefits for you and your family, including medical, dental, and vision, starting on day 1 of work!
About the Benefits Call Center Representative Role:
As a member of the Benefits Call Center Representative team, you will help people every day by taking calls, actively listening, and discussing employee benefits. Calls may range from healthcare benefits and retirement benefits to additional employee perks. You will manage a steady volume of incoming calls throughout your entire shift while navigating multiple systems. You may also be asked to perform back-office duties, such as processing claims, filing paperwork, and other administrative tasks.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.
Requirements:
We’re looking for individuals who have a passion for customer service, natural empathy, and the ability to deliver comprehensive solutions. To be successful in this role, you should have:
- Previous customer service and/or call center experience
- Some knowledge of retirement accounts
- Experience working with healthcare and employer benefits is highly preferred
- Keyboarding and MS Office proficiency
- Basic computer knowledge (e.g., command prompts, shortcuts, troubleshooting system issues efficiently)
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to effectively multitask
- Ability to work independently with minor supervision
- High school diploma or GED
- Ability to pass a criminal background check and drug test (THC included); background check may include employment and education verification
- Must be 18 years of age or older
Why Join Us?
- Supportive team environment
- Opportunities for career growth
- Comprehensive benefits package
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay range for this role is $15.00 - $16.00.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
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I have been fortunate to work in different areas that have allowed me to grow professionally and personally.
I am #ConduentProud
I am #ConduentProud
Mexico
Conduent makes me feel valued because I'm getting recognized for my performance and success. I get the feedback and information I need to improve my performance.
I am #ConduentProud
India
What I like about my job at Conduent is assisting injured workers when they call and helping our clients.
I am #ConduentProud
I am #ConduentProud
United States
Working for Conduent is rewarding and challenging. I found that if you are a person who demonstrates a hard working ethic you will begin to work on different assignments and be rewarded for that work.
I am #ConduentProud
I am #ConduentProud
United States
My five+ years at Conduent has been a very enriching experience for me with tremendous opportunities to grow both professionally and personally. I get to interact with colleagues from various nationalities and cultural backgrounds, recognizing unique differences across global cultures.
I am #ConduentProud
I am #ConduentProud
Yogendra Kumar
India
I really like the team we have here, we really care about each other as people and not just as co-workers.
I am #ConduentProud
I am #ConduentProud
United States
I have been fortunate to work in different areas that have allowed me to grow professionally and personally.
I am #ConduentProud
I am #ConduentProud
Mexico
Conduent makes me feel valued because I'm getting recognized for my performance and success. I get the feedback and information I need to improve my performance.
I am #ConduentProud
India
What I like about my job at Conduent is assisting injured workers when they call and helping our clients.
I am #ConduentProud
I am #ConduentProud
United States
Working for Conduent is rewarding and challenging. I found that if you are a person who demonstrates a hard working ethic you will begin to work on different assignments and be rewarded for that work.
I am #ConduentProud
I am #ConduentProud
United States
My five+ years at Conduent has been a very enriching experience for me with tremendous opportunities to grow both professionally and personally. I get to interact with colleagues from various nationalities and cultural backgrounds, recognizing unique differences across global cultures.
I am #ConduentProud
I am #ConduentProud
Yogendra Kumar
India
I really like the team we have here, we really care about each other as people and not just as co-workers.
I am #ConduentProud
I am #ConduentProud
United States
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