Benefits Call Center Representative

Location Chesapeake, VA, United States Category Customer Service & Transaction Processing Req ID 11361 Job Type Full-time regular
JOB DESCRIPTION

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Benefits Call Center Representative

Pay rate $15 per hour during training and $16 per hour in production
Onsite– Chesapeake, VA
Training Duration: 4 Weeks
Training Schedule: Monday - Friday 8:30 AM-5:00 PM EST
Production Schedule: Monday-Friday 8:30 AM-5:00 PM EST and/or 9:00 AM- 5:30 PM.
Weekends Off!
Some overtime may be required.
Plenty of growth opportunities!
Health benefits for you and your family, including medical, dental, and vision, starting on day 1 of work!

About the Benefits Call Center Representative Role:

As a member of the Benefits Call Center Representative team, you will help people every day by taking calls, actively listening, and discussing employee benefits. Calls may range from healthcare benefits and retirement benefits to additional employee perks. You will manage a steady volume of incoming calls throughout your entire shift while navigating multiple systems. You may also be asked to perform back-office duties, such as processing claims, filing paperwork, and other administrative tasks.

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

Requirements:

We’re looking for individuals who have a passion for customer service, natural empathy, and the ability to deliver comprehensive solutions. To be successful in this role, you should have:

  • Previous customer service and/or call center experience
  • Some knowledge of retirement accounts
  • Experience working with healthcare and employer benefits is highly preferred
  • Keyboarding and MS Office proficiency
  • Basic computer knowledge (e.g., command prompts, shortcuts, troubleshooting system issues efficiently)
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Ability to effectively multitask
  • Ability to work independently with minor supervision
  • High school diploma or GED
  • Ability to pass a criminal background check and drug test (THC included); background check may include employment and education verification
  • Must be 18 years of age or older

Why Join Us?

  • Supportive team environment
  • Opportunities for career growth
  • Comprehensive benefits package

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay range for this role is $15.00 - $16.00.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Get notified for si​​​​​​​milar jobs

Sign up to receive job alerts

Get tailored job recommendations based on your interests.

Similar jobs

  • Benefits Call Center Representative

    Location Chesapeake, VA, United States Category Customer Service & Transaction Processing ReqId 10437 Job Type Full-time regular

    We’re looking for individuals who have a passion for customer service, natural empathy, and the ability to deliver comprehensive solutions. Previous customer service and/or call center experience. Exp...

  • Benefits Call Center Representative

    Location Chesapeake, VA, United States Category Customer Service & Transaction Processing ReqId 10835 Job Type Full-time regular

    Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We’re looking for individuals who have a passion for customer service,...

  • Benefits Call Center Representative

    Location Chesapeake, VA, United States Category Customer Service & Transaction Processing ReqId 10834 Job Type Full-time regular

    Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We’re looking for individuals who have a passion for customer service,...

  • Bilingual (Spanish) Call Center Representative

    Location Hamilton, NJ, United States Category Customer Service & Transaction Processing ReqId 11282 Job Type Full-time regular

    The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Custom...

  • Bilingual (Spanish) Call Center Representative

    Location Hamilton, NJ, United States Category Customer Service & Transaction Processing ReqId 10578 Job Type Full-time regular

    The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Cust...

  • Child Support Call Center Agent

    Location Hamilton, NJ, United States Category Customer Service & Transaction Processing ReqId 11284 Job Type Full-time regular

    The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child Support and the services it provides via inbound calls. While speaking with the Custom...

  • Remote Data Entry Associate

    Location Chesapeake, VA, United States Category Customer Service & Transaction Processing ReqId 11217 Job Type Full-time regular

    Pre-adjudicate documents and correct data as required. Complete assignments using multiple source documents to verify data or use additional information to do the work. Must be able to work under pres...

  • Remote Data Entry Associate

    Location Chesapeake, VA, United States Category Customer Service & Transaction Processing ReqId 11215 Job Type Full-time regular

    Pre-adjudicate documents and correct data as required. Complete assignments using multiple source documents to verify data or use additional information to do the work. Must be able to work under pres...

  • Remote Data Entry Associate

    Location Chesapeake, VA, United States Category Customer Service & Transaction Processing ReqId 11219 Job Type Full-time regular

    Pre-adjudicate documents and correct data as required. Complete assignments using multiple source documents to verify data or use additional information to do the work. Must be able to work under pres...

No recommendations found

Jobseekers also viewed

  • Mailroom Associate

    Location Chesapeake, VA, United States Category Customer Service & Transaction Processing

    As a member of the Mailroom team, you will perform business support or technical work, using data organizing and coordination skills and tasks based on established procedures. We’re looking for indivi...

  • Customer Experience Associate I

    Location Guatemala, Guatemala Category Customer Service & Transaction Processing

    Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. Uses standard scripts and established guidelines and under s...

  • Customer Experience Associate I

    Location Guatemala City, Guatemala, Guatemala Category Customer Service & Transaction Processing

    Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. Uses standard scripts and established guidelines and under s...

  • Inbound Sales Advisor, Remote

    Location Remote US, United States Category Customer Service & Transaction Processing

    Join our team as an Inbound Sales Advisor and assist customers in selecting the best smart devices for their needs! This high-volume customer service role requires someone who is confident, a people p...

  • Customer Experience Associate I

    Location Guatemala City, Guatemala, Guatemala Category Customer Service & Transaction Processing

    Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. Uses standard scripts and established guidelines and under s...

No recommendations found

Why Conduent

Industry leader
We are committed to delivering exceptional outcomes 
Career growth
We provides you with the tools and opportunity to grow your career
Top-notch benefits
Taking care of our associates is important to us.

Our associates speak

img1
Working for Conduent is rewarding and challenging. I found that if you are a person who demonstrates a hard working ethic you will begin to work on different assignments and be rewarded for that work.

I am #ConduentProud
Mary Pergament  Government 
United States
img1
My five+ years at Conduent has been a very enriching experience for me with tremendous opportunities to grow both professionally and personally. I get to interact with colleagues from various nationalities and cultural backgrounds, recognizing unique differences across global cultures.

I am #ConduentProud
Yogendra Kumar
Global Procurement
India
img1
I really like the team we have here, we really care about each other as people and not just as co-workers.

I am #ConduentProud
Sharmaine Odumodu Talent Acquisition
United States

Lorem Ipsum

Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum Join our community Join our talent community and get personalized job alerts delivered to your inbox.
Job applicants should be aware that recruitment, interview, and offer scams do exist. These scams are often done via social media and other internet tools, and scammers often times use a company's logo and/or photos to appear legitimate. If you have any concerns about communications from anyone claiming to be from Conduent, please do not hesitate to verify the individual's relationship with and role at Conduent by contacting HR at recruitmentfraud@conduent.com. Also, be aware:
  • Conduent only uses conduent.com for email communications
  • Conduent will not request money or your banking or credit card information
  • Conduent will not ask you to purchase equipment to start working
  • Conduent will not ask you to meet at a location other than Conduent offices and select job fairs and hiring events