Customer Experience Associate I

Location Guatemala Category Customer Service & Transaction Processing Req ID 11040 Job Type Full-time regular
Back to search results
Previous job Next job
JOB DESCRIPTION

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Ability to perform in an analytical and operational process.
  • Entry-level position with limited requirements for licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a close degree of supervision.

Functional Knowledge

  • Has basic skillset in a range of processes, procedures, and systems.

Business Expertise

  • Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
  • Impacts a team through quality of the services and information provided.
  • Follows standardized procedures and practices and receives close supervision and guidance.
  • For consistency, methods and tasks are described in detail.

Leadership

  • Has no supervisory responsibilities.

Problem Solving

  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.
  • Has limited opportunity to exercise discretion.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Provides customers with information that is specialized.
  • Communicates in a warm and empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Get notified for si​​​​​​​milar jobs

Sign up to receive job alerts

Get tailored job recommendations based on your interests.

Similar jobs

  • Customer Experience Associate I

    Location Guatemala City, Guatemala, Guatemala Category Customer Service & Transaction Processing ReqId 13751 Job Type Full-time regular

    Are you experienced in customer service and problem-solving? Join a dynamic team where you'll assess client needs, provide specialized information, and ensure exceptional service outcomes. Utilize your analytical skills while working closely with supervision to support business goals and enhance customer experiences.

  • Customer Experience Associate I

    Location Guatemala City, Guatemala, Guatemala Category Customer Service & Transaction Processing ReqId 12699 Job Type Full-time regular

    Are you experienced in providing exceptional customer service? Join a dynamic team where your analytical skills will shine as you support clients with warmth and empathy. Embrace an opportunity to grow while making a meaningful impact in a collaborative environment. Your next adventure awaits!

  • Customer Experience Associate I

    Location Guatemala Category Customer Service & Transaction Processing ReqId 13113 Job Type Full-time regular

    Are you experienced in providing exceptional customer service? Join a dynamic team where you'll utilize your analytical skills to assess client needs, resolve issues, and enhance customer satisfaction. This entry-level role emphasizes strong communication, problem-solving abilities, and adherence to established procedures, all while working under close supervision.

  • Customer Experience Associate I

    Location Guatemala Category Customer Service & Transaction Processing ReqId 10348 Job Type Full-time regular

    Join a dynamic team where your analytical skills and passion for customer service can shine! Engage with clients, provide tailored solutions, and enhance their experience through effective communication. Embrace a supportive environment that values your individuality while you grow and make a real impact.

  • Transaction Processing Associate II

    Location Guatemala City, Guatemala, Guatemala Category Customer Service & Transaction Processing ReqId 13767 Job Type Full-time regular

    We are looking for detail-oriented individuals skilled in data organization and analysis to support mission-critical services. Responsibilities include capturing complex data, validating documents, and problem-solving within established procedures. Ideal candidates will have relevant vocational training or equivalent experience and the ability to work independently with moderate supervision.

  • Transaction Processing Associate II

    Location Guatemala City, Guatemala, Guatemala Category Customer Service & Transaction Processing ReqId 13766 Job Type Full-time regular

    Are you looking for a role that leverages your analytical and operational skills? Join a dynamic team where you'll validate complex data, research issues, and ensure accuracy in document processing. Ideal candidates will have strong problem-solving abilities and effective communication skills, thriving in a supportive environment with moderate supervision.

  • Senior Supervisor, Transaction Processing

    Location Guatemala City, Guatemala, Guatemala Category Customer Service & Transaction Processing ReqId 11907 Job Type Full-time regular

    Are you experienced in leading teams and enhancing operational efficiency? Join a dynamic environment where you’ll manage performance, drive process improvements, and mentor others. Make a tangible impact while ensuring client satisfaction and compliance in a role that values your expertise and individuality.

No recommendations found

Jobseekers also viewed

  • HR Solutions Services Associate IV

    Location Noida, Uttar Pradesh, India Category Client Relationship Management & Service Delivery

    Join a dynamic team where your expertise in HR processes will shine! Leverage your skills to resolve inquiries, assist employees, and enhance operational efficiency. Be a key player in creating exceptional outcomes while enjoying a culture that values your individuality every day.

  • HR Solutions Services Associate II

    Location Noida, Uttar Pradesh, India Category Client Relationship Management & Service Delivery

    Are you experienced in managing recruitment records and coordinating logistics for events? Join a dynamic team where your organizational skills will shine as you support new hires and ensure a smooth onboarding process. Embrace the opportunity to make a difference every day!

  • Accounting Services Associate II

    Location Kochi, Kerala, India Category Client Relationship Management & Service Delivery

    Seeking a role where you can enhance your analytical skills by examining financial statements, preparing reports, and ensuring compliance with accounting standards. Join a dynamic team that values your contributions and fosters professional growth while making a meaningful impact on clients and communities.

  • Accounting Services Associate IV - Japanese Bilingual

    Location Pasay City, National Capital Region, Philippines Category Client Relationship Management & Service Delivery

    We are looking for a detail-oriented professional with strong analytical skills to support mission-critical services. Utilize your expertise in data organization and coordination while leading team efforts to enhance efficiency and quality. Join us in making a meaningful impact every day!

  • Accounting Services Associate IV

    Location Bangalore, Karnataka, India Category Client Relationship Management & Service Delivery

    Are you looking for a role that combines analytical skills and operational expertise? Join a team where you'll coordinate tasks, enhance processes, and support audits while providing guidance to junior members. Bring your developed proficiency in data organization and problem-solving to make a meaningful impact.

No recommendations found

Why Conduent

Industry leader
We are committed to delivering exceptional outcomes 
Career growth
We provide you with the tools and opportunity to grow your career
Top-notch benefits
Taking care of our associates is important to us.

Our associates speak

img1
Working for Conduent is rewarding and challenging. I found that if you are a person who demonstrates a hard working ethic you will begin to work on different assignments and be rewarded for that work.

I am #ConduentProud
 Mary Pergament  Government 
United States
img1
My five+ years at Conduent has been a very enriching experience for me with tremendous opportunities to grow both professionally and personally. I get to interact with colleagues from various nationalities and cultural backgrounds, recognizing unique differences across global cultures.

I am #ConduentProud
Yogendra Kumar
 Global Procurement
India
img1
I have been fortunate to work in different areas that have allowed me to grow professionally and personally.

I am #ConduentProud
 Carolina Felix Customer Experience Management
Mexico

Lorem Ipsum

Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
See more
Lorem Ipsum Join our community Join our talent community and get personalized job alerts delivered to your inbox.
Join us
Job applicants should be aware that recruitment, interview, and offer scams do exist. These scams are often done via social media and other internet tools, and scammers often times use a company's logo and/or photos to appear legitimate. If you have any concerns about communications from anyone claiming to be from Conduent, please do not hesitate to verify the individual's relationship with and role at Conduent by contacting HR at recruitmentcontactcenter@conduent.com. Also, be aware:
  • Conduent only uses conduent.com for email communications
  • Conduent will not request money or your banking or credit card information
  • Conduent will not ask you to purchase equipment to start working
  • Conduent will not ask you to meet at a location other than Conduent offices and select job fairs and hiring events