A career where you can grow

Customer Service Associate

The job opportunity
Work timings: 9.5-hour shifts, 5 days a week, on-site roles, rotational days off.
We have opportunities across multiple shifts to provide 24/7 support to our clients. These include day, afternoon, and night shifts with rotational schedules available for specific roles.

Attendance is mandatory during training and the first 90 days of employment.

About the role

A Customer Service Associate assists with customer questions, inquiries, and issues. You will take phone calls and answer customer queries. Successful candidates will be customer oriented with a commitment to quality and personal ethics with the ability to adapt to continuous policy and procedure changes.

Is there part-time work available?

We only offer full-time opportunities at this time

What are the shifts available?

We have multiple shifts, which include nights, weekends, and shift rotations.

Is there a transport facility?

We provide convenient two-way cab facilities for hassle-free employee transportation

What is the role of this job?

The primary role of this job is to clarify customer queries about their order package while maintaining the customer satisfaction score daily.

How many calls will I take in a day?

The number of calls you will take in a day varies from day to day. There is no set number of calls you take, but on average, each associate handles 60+ calls a day.

This is a high-volume inbound call position. You should expect to be on calls for the entire shift.

Are the calls inbound or outbound?

You will only receive inbound calls until you progress to a Tier 2 line of business, where you can also complete outbound calls as a follow-up in some cases.

What does a day on the job look like?

A day on the job looks like being at your desk answering customer phone calls, providing necessary assistance, and periodically attending meetings and/or training sessions.

At times, calls will be continuous, back-to-back.

What if I have booked a vacation during training?

Attendance is critical during training. You must complete training to move into production.

As a team member, you will help people every day by taking calls, actively listening to understand customers' needs, and answering questions related to their packages and shipments. You manage a high volume of customer calls while navigating multiple systems.

The queries you will address as a Customer Experience Associate could relate to the following:

Tracking & Delivery Status
Address & Delivery Issues
Payment, Billing & Refunds
Lost, Damaged or Missing Items

About the customer

Is it one client or product?

There is one client that you will be placed under. You will learn about delivery tracking and other delivery-related issues for the client and will be expected to upskill when the client feels you are ready.

What type of questions customers will need help with?

You will be assisting the customers with any tracking, delivery, address, payment, billing, refund, lost, damaged or missing shipment related issues.

Work here, Grow here

We realize career growth just doesn't happen accidentally. We are intentional about helping you grow with Conduent. At Conduent, we’re committed to helping you grow.
From mentorship and learning tools to real opportunities for advancement, we’re here to support your growth every step of the way.

Hear from our associates about the experience they had in this role:

I am proud to be associated with an organization that values learning and invests in the growth of its employees.

Soni Dhasmana

It's a privilege to have grown with Conduent for 20+ years. The company creates an environment where employees feel valued and motivated.

Biju Rajan

Conduent has always felt like my second home, always motivating me to do my best.

Astha Sethi

Career Opportunities

Are there advancement opportunities within the company?

Conduent encourages employee growth by offering a range of learning opportunities. We are always looking to help our employees get to the next level.
We encourage skill development training based on your aspirations.
Opportunities to become a QA & SME within the team.
Internal Job posting opportunities for higher roles

How can I grow?

Structured growth paths are available for most of our positions. This will obviously depend on the individual’s performance, whether they qualify to grow.

We also allow internal mobility across businesses and verticals after meeting specified tenure requirements.

How long do I need to wait before I can apply to a new position?

You may apply for a new position after being in your current role for at least 18 months and have a satisfactory performance evaluation.

Can one move into other fields with other clients, including management?

Yes, there are opportunities for advancement. In fact, a lot of people who started where you are starting have been promoted to client-facing and management positions.