Meet Jocelyn Urdiales

Joceyln shares her continuous learning journey from Assistant to Manager

In December 2015, a new chapter began for Jocelyn Urdiales, a dedicated and aspiring individual, when she joined Conduent. She stepped into the role of an administrative assistant, diligently booking reservations for managers and directors in HR for three years. Her modest expectations were quickly surpassed as she embraced her father's advice to seek greater roles, leading to the rapid growth she experienced.

In 2018, she transitioned to the IT procurement team as a procurement analyst. She embraced this new opportunity with enthusiasm and a commitment to learning new tasks, and processes. Her dedication led to several process enhancements and additional responsibilities, including tracking the Information Technology (IT) group's budget. She overcame challenges related to IT jargon through self-learning and developed a growing interest in the field.

Her journey took another significant turn in March 2020 when she applied for and earned the position of Manager IT End User Support. She navigated her new role with a proactive attitude and continued to manage the budget with precision and care.

Currently, Jocelyn oversees three teams: End User Onboarding Support, Procurement, and End User Computer (EUC) Recovery. Her teams provide essential services, from supporting the executive team and associates in Florham Park to managing purchases and recovering assets in the U.S., and consulting for regional purchases globally, ensuring that associates have the equipment they need to maintain smooth operations.

As a people leader, she emphasizes communication and trust, helping her team grow and thrive. One of her most rewarding projects was during the COVID-19 pandemic, where she and her team adapted purchasing guidelines to meet urgent business needs, ensuring uninterrupted operations. To keep up with the latest IT trends, Jocelyn engages in continuous learning through web news, EdCast courses, and ChatGPT.

Jocelyn loves working at Conduent, especially the flexibility around her personal time and the trust placed in her. Her advice to others is to be proactive, curious, and helpful, valuing research, continuous learning, and mental health. Her journey at Conduent is a testament to her dedication, adaptability, and the supportive environment that has allowed her to thrive and help others do the same.