Can I pick my own schedule?

Schedules will be assigned to you based on business needs.

​​​​​​​Is there part-time work available?

​​​​​​​We only offer full time opportunities at this time.

Are there chat positions open?

Chat positions are not available at this time, but if the opportunity becomes available, you can apply through our career site.

Is there an overnight shift available?

We have varying shifts / working hours, but they do not include overnight shifts at this time.

How many calls will I take in a day?

The number of calls you will take in a day varies from day to day. While we want to be mindful of average handling time, there is no set number of calls that you are required to take in a day. At times, calls will be continuous on a back-to-back basis.

Are the calls inbound or outbound?

You will only receive inbound calls. Outbound calls on a as needed basis; however, the majority of calls are inbound calls.

What does a day on the job look like?

A day on the job looks like being at your desk answering customer phone calls and providing necessary assistance, and periodically having meetings and/or trainings.

This is a high volume position. You can expect to be on the phone the entirety of your shift.

What if I have booked a vacation during training?

Attendance is critical during training. You must graduate training to move into production. We cannot approve time off during training.

Is overtime offered?

Overtime is voluntarily and offered based on business needs. During Open Enrollment, we can mandate up to 10 hours of mandatory overtime based on the business needs. During the slow times, we also reduce hours based on needs up to 10 hours.

How hard is it to change my schedule?

Schedules will change over time due to ever-changing customer demands. We do expect some level of flexibility from our employees. Conversely, if your availability changes, please discuss this with your immediate supervisor to see if there are any alternate options available.

Do we work on holidays?

There are some holidays we are closed but some we do work. Holidays that we are closed are Christmas Day, Thanksgiving, 4^th of July, Labor Day and Memorial Day.