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Customer Support Specialist
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Work hours

Customer Support Specialist
7 am – 12 am CST Monday – Sunday
40-hour work week, 5 days per week; flexibility to receive a schedule for any days and hours are required.

Attendance is mandatory during training and the first 90 days of employment

About the role

Listen to the following simulated calls to see how you can use your service and sales knowledge to help our customers.
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Customer Service Specialist
Listen as a caller needs service help with a smart device. 
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Inbound Sales Specialist
Listen as a caller has questions related to a sale on a smart device.
Click to watch
​​​​​​​Is there part-time work available?
There is a great need of flexibility with schedules. Part time as well as 8x5 and 4x10 full time shifts will be available.
Is there an overnight shift available?
We have varying shifts / working hours, but they do not include overnight shifts at this time.
Are there chat positions open?
Chat positions are not available at this time, but if the opportunity becomes available, you can apply through our career site.
Can I pick my own schedule?
Schedules will be assigned to you based on business needs.
How many calls will I take in a day?
The number of calls you will take in a day varies from day to day. While we want to be mindful of average handling time, there is no set number of calls that you are required to take in a day. At times, calls will be continuous on a back-to-back basis.
Are the calls inbound or outbound?
You will only receive inbound calls until you progress to a Tier 2 line of business, where you can also complete outbound calls as a follow-up in some cases.
What does a day on the job look like?
A ​​​​​​​day on the job looks like being at your desk answering customer phone calls and providing necessary assistance, and periodically having meetings and/or trainings.

This is a high-volume inbound call position. You should expect to be on calls for the entirety of your shift.
How hard is it to change my schedule in the future?
Schedules will change over time due to ever-changing customer demands. We do expect some level of flexibility from our employees. Conversely, if your availability changes, please discuss this with your immediate supervisor to see if there are any alternative options available.
How long do I have to work weekends, holidays or late hours before I can get a better shift?
Schedules typically remain consistent unless one of the following occurs: you move to a different line of business, you participate in a shift bid (which does not happen often), or there is a business need that requires a schedule change. In any of these situations, there is no guarantee of receiving weekends off or an earlier shift; however, the longer you are with the company, the more likely you may have the opportunity for a preferred schedule in the future.
How hard is it to move up within the company?
Conduent encourages growth among our employees. We are always looking to help our employees get to the next level.

​​​​​​​You are eligible to apply to other internal opportunities after 6 months of joining the company. 
What if I have booked a vacation during training?
Attendance is critical during training. You must graduate training to move into production. We cannot approve time off during training.

Role Summary

As a member of the team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. You manage a high volume of incoming calls from customers while navigating through multiple systems.

A few of the questions you may receive are the following
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Customer Service Specialist
  • Where is my order?
  • Why is my delivery late?
  • Why did you charge me twice?
  • My order was delivered, but it is not here.
  • I can't see my order in my account.
  • How do I look up my order online?
  • When will I receive my order?
  • How do you start a return?
  • How can I cancel my order?
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Inbound Sales Specialist
  • Do you have the model device in a store near me?
  • Can you check which colors are available right now?
  • Are there any promotions available right now?
  • Do you offer any discounts for students, veterans or businesses?
  • Can I finance this? If so, what would my monthly payment be?
  • Can you reserve it without me paying today?
  • How long will the store hold my pickup order if I scedule it for Friday?
  • Can I pay cash in-store if I reserve it online?
  • How long does delivery take if I order tomorrow?
  • Can I trade in my current device? What if it is damaged?
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How would I help customers?

Listen to the following simulated calls to see how you can use your service and sales knowledge to help our customers.
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How can I help you?
Listen as a caller needs service help with a smart device. 
Listen Now
How can I help you?
Listen as a caller has questions related to a sale on a smart device.
Listen now

About the customer

Is it one client or product?
There is one client that you will be placed under. You will be learning about multiple products under this client and will be expected to upskill when the client feels you are ready to do so.
What type of device will the customers be asking for help?
You will be assisting the customer with smart devices such as phones, tablets, headphones and/or computers.

A day in the life

See what several of our associates have to say about a typical day as a Customer Service Specialist or a Inbound Sales Specialist at Conduent.
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Work here. Grow here.

We realize career growth just doesn't happen accidentally. We are intentional about helping you grow with Conduent. At Conduent, we’re committed to helping you grow. From mentorship and learning tools to real opportunities for advancement, we’re here to support your growth every step of the way.

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Career Opportunities

Is there room for advancement?
Yes, Conduent actively encourages employees to learn and grow within the organization.
How can I move up?
There are structured growth paths available for most of our Advisor positions. Eligibility for advancement depends on individual performance and meeting the criteria for the next role. Growth opportunities may include positions such as supervisor, trainer, or quality specialist. Additionally, internal mobility is an option after six months of employment.​​​
How long do I need to wait before I can apply to a new position?
You may apply for a new position after being in your current role for at least 6 months and have a satisfactory performance evaluation.
Are there opportunities for advancement in other fields with other clients, including management?
Yes, there are opportunities for advancement. In fact, a lot of people who started where you are starting have been promoted to positions like recruiting, quality assurance and training.  Management roles are available with good performance, knowledge of the position you will be managing, and time spent in your current and previous roles.

Where challenges turn into opportunities

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APCLRSSProsCons1
The rewards of the job

  • Engage with customers around the world while making a positive impact by helping resolve their challenges

  • Build transferable skills quickly, including communication, problem-solving, and issue analysis across diverse industries

  • Access strong career growth through internal advancement opportunities and a robust learning platform

  • Collaborate with a diverse, global team and supportive leadership

  • Enjoy competitive pay, full benefits, and company-provided equipment

  • Work remotely from home with no commute, offering flexibility and comfort

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APCLRSSProsCons2
The challenges of the job

  • Handle a high volume of back-to-back calls, often with limited downtime

  • Regularly support frustrated customers and overcome objections while meeting performance metrics

  • Work assigned schedules within business hours, including potential holidays

  • Adapt to a remote, independent workday, with limited in-person interaction and periods of isolation

  • Meet consistent performance monitoring, sales targets and training assessments.

  • Navigate structured onboarding policies, including delayed PTO accrual and limited time off early in employment

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