​​​​​​​Is there part-time work available?

There is a great need of flexibility with schedules. Part time as well as 8x5 and 4x10 full time shifts will be available.

Is there an overnight shift available?

We have varying shifts / working hours, but they do not include overnight shifts at this time.

Are there chat positions open?

Chat positions are not available at this time, but if the opportunity becomes available, you can apply through our career site.

Can I pick my own schedule?

Schedules will be assigned to you based on business needs.

How many calls will I take in a day?

The number of calls you will take in a day varies from day to day. While we want to be mindful of average handling time, there is no set number of calls that you are required to take in a day. At times, calls will be continuous on a back-to-back basis.

Are the calls inbound or outbound?

You will only receive inbound calls until you progress to a Tier 2 line of business, where you can also complete outbound calls as a follow-up in some cases.

What does a day on the job look like?

A ​​​​​​​day on the job looks like being at your desk answering customer phone calls and providing necessary assistance, and periodically having meetings and/or trainings.

This is a high-volume inbound call position. You should expect to be on calls for the entirety of your shift.

How hard is it to change my schedule in the future?

Schedules will change over time due to ever-changing customer demands. We do expect some level of flexibility from our employees. Conversely, if your availability changes, please discuss this with your immediate supervisor to see if there are any alternative options available.

How long do I have to work weekends, holidays or late hours before I can get a better shift?

Schedules typically remain consistent unless one of the following occurs: you move to a different line of business, you participate in a shift bid (which does not happen often), or there is a business need that requires a schedule change. In any of these situations, there is no guarantee of receiving weekends off or an earlier shift; however, the longer you are with the company, the more likely you may have the opportunity for a preferred schedule in the future.

How hard is it to move up within the company?

Conduent encourages growth among our employees. We are always looking to help our employees get to the next level.

​​​​​​​You are eligible to apply to other internal opportunities after 6 months of joining the company. 

What if I have booked a vacation during training?

Attendance is critical during training. You must graduate training to move into production. We cannot approve time off during training.